Legal

Privacy, terms, and processing commitments for the customer portal.

Last updated: 2026-05-10
These documents describe how Modern Support Consult operates the customer portal, what is processed, and your rights as a customer or data subject.
Back to portal
Quick links
FAQ
Common questions
Support
Ask Fop
Architecture
Deployment paths
RFS
Request a scenario
Security
Report concerns
Privacy
Data handling
Terms
Usage conditions
Accessibility
Feedback channel
Partners
CSP marketing
Legal
Policies & agreements
Documents
  • Privacy notice
    What data the portal collects, how it's used, and how long it's kept.
  • Terms of use
    Conditions for using the customer portal and generated artifacts.
  • Security
    Security model, controls, and how to report a concern.
  • Data Processing Agreement
    Processor commitments under GDPR for customer-provided data.
  • Subprocessors
    Third-party services that process limited data on our behalf.
  • Data subject requests
    How to exercise access, correction, deletion, and export rights.
  • Accessibility
    Accessibility commitments and feedback channel.
Contact
Legal and privacy enquiries: use the support contact referenced by your engagement, or write to the address listed in your order/agreement.
2026 LuiT || ₷©®•Modern Support Consult•Hosted on Microsoft Azure + GitHub Enterprise
FAQSupportArchitectureRFSSecurityPrivacyTermsAccessibilityPartnersLegalTRIX
Support details(version & routing)
APImsc-portal-api-d7g5fudfa7eufufa.westeurope-01.azurewebsites.net
Builda30883e1@20260812T141507Z
LaneMicrosoft Commercial Marketplace (ISV Success)
Billing & licensing(public summary)
This portal provides structured assessments and actionable guidance. Results depend on what is observable and what changes are implemented in your environment.
Results depend on inputs
  • Online scenarios measure available signals (for example: public DNS records) and report what is observable at the time of the run.
  • Guidance describes recommended steps; applying them may require configuration changes, permissions, vendor behavior, and timing.
  • Outcomes are influenced by multiple moving parts; we focus on measurable improvements, defensible choices, and clear evidence you can act on.
How costs are calculated (customer view)
  • Microsoft Commercial Marketplace: Microsoft is the merchant of record. Microsoft handles billing, taxes, invoicing, refunds, plan changes, and cancellation under your Microsoft Customer Agreement. Manage the subscription from Azure Portal → SaaS subscriptions.
  • Plans & metering: per-plan price and any metered dimensions are visible in the Marketplace offer at checkout. Charges appear on your Microsoft invoice.
  • Customization-supported scenarios: scope and pricing are confirmed with you (in writing) before work begins, and only change if scope assumptions materially change.
  • Taxes are calculated and collected by Microsoft. Marketplace invoices are the source of truth.
Fairness & exceptions
Reconciliation is based on the agreed deliverables and the available inputs. If customer-side deliverables (access, approvals, change windows) are delayed after being identified as blockers, we may pause measurement or re-baseline the delivery window. We prefer fast, transparent review and adjust when the facts support it.
License scope
Some scenarios and deeper artifacts are intentionally restricted in public mode. For customization-supported engagements, licensing/procurement and exact deliverables are confirmed before work begins. If you need enterprise-wide terms or invoicing, use Support.
Why Modern Support Consult
Microsoft-first, on-prem friendly
MSC is built around Microsoft infrastructure and cloud operations, with on-premises realities treated as first-class. Built by an Exchange-focused specialist (~30 years IT; ~20 years Microsoft messaging & integration).
Curated, regulated guidance
Not random tips: curated and cross-compared to reduce noise and keep actions defensible.
Benchmarking + checklist outputs
Scenarios benchmark posture and produce checklist-style remediation aligned with mainstream security/ops methods.
Quadral method (Codex / Metaflow-ready)
Evidence → traceable outcomes: signals, checks, decisions, guidance, exceptions. Designed for consistent benchmarking and audit-friendly reasoning.
Use Close to return to the portal.