Support

How to get help with this portal.

Billed via Microsoft Marketplace
Last updated: 2026-07-05
Use this page to contact support and get faster help. If you can include a Request ID and Journey ID, we can usually reproduce the issue quickly.
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Where to go for billing questions
Your subscription is billed by Microsoft through the Microsoft Commercial Marketplace. For invoices, payment methods, taxes, refunds, plan changes, or cancellation, use the Azure Portal → SaaS subscriptions blade for the tenant that owns the subscription.
MSC support handles product behavior, scenario results, and technical questions; we cannot adjust Microsoft invoices.
Contact support
Email support
msc@luitorg.nl
Response target: 1 business day (Mon–Fri, 09:00–17:00 CET).
Chat agent
Fop— in-portal assistant (HelpLibrary)
Open the chat panel in the lower-right of any portal page.
Contact form (RFS)
Submit an intake request →
Use the structured RFS form to request a new scenario or report a journey issue.
Common questions
Open the FAQ →
Answers about the 4-Stage Cycle, Amplify, and change/RFC expectations.
When contacting support, include
  • Request ID (from the Monitor step), if applicable.
  • Journey ID, if applicable.
  • Your browser version and a short description of the issue.