You purchase this service as a SaaS subscription through the Microsoft Commercial Marketplace. Microsoft is the merchant of record for the subscription: Microsoft handles billing, taxes, invoicing, refunds, plan changes, and cancellation under the Microsoft Customer Agreement and the Microsoft Commercial Marketplace terms that you accepted when subscribing.

Modern Support Consult (operated by LuiT) is the publisher of the offer and the technical service provider. Your relationship for billing and refunds is with Microsoft; your relationship for product behavior, support, and data processing is with us.

To manage, change, or cancel your subscription, use the Azure Portal → SaaS subscriptions blade for the tenant that owns the subscription.

Service availability and support targets may vary by deployment and engagement scope.

E-mail Security Snapshot, E-mail Security Fix-up, Optimize Outlook, Messaging Assessment Generator, Exchange Server Design, Exchange Server Migration and Exchange Ops support protected delivery to your Jump Drive. When you have connected a verified Jump Drive, their results are delivered to your customer-controlled storage; otherwise they are hosted by MSC under the standard retention terms. Other available scenarios remain usable with results hosted by MSC; Jump Drive delivery is not yet enabled for them. This does not change the treatment of existing saved journeys or recorded entitlements.

Scenario availability is evaluated for the journey and stage you select. A completed synthetic test is not itself authorization to process your data or unlock an unavailable stage; the portal will show you the applicable access requirements.

Standard request metadata has a 365-day period for traceability, transaction and billing support, standard generated outputs up to 365 days, and audit records 730 days. Assessment content is not retained as request metadata. Protected stage outputs are removed from MSC's temporary storage after verified delivery to your Jump Drive.

Paid Journey configuration stays restorable. Once it is saved to your verified Jump Drive, that snapshot is the operational copy and MSC removes its server copy after the save is verified, except while an active run needs it. Where no Jump Drive snapshot exists, paid Journey configuration is kept until you delete the Journey, or for up to two years after your last active subscription ends, whichever comes first, except for records we must legally preserve. Deletion requests are reviewed by identity-verified support. The stated periods do not prove automatic expiry. Our retention schedule does not govern copies in your own Jump Drive, which you manage; MSC remains responsible for data it processes or holds. See the Data Processing Agreement for current terms.